Informative Guidelines for Covid-19

Event and Venue obligation during Covid-19


As the COVID-19 situation evolves, we understand you might have questions about events, venue and safety procedures, cancelations or postponements.

Fanpass customers who buy and attend events during the COVID-19 pandemic are responsible for complying with health policies and all mandatory process (e.g. wearing masks, not having an elevated temperature, presenting test or vaccination certification at the entry, etc.) as required by the event organizer.

These obligations are decided by the venue and are subject to change. If you are refused access or are dismissed from the event due to your failure to comply with these obligations, you will not receive a credit or refund for your order. 

 We also recommend you check the travel restrictions and venue requirements access. Fanpass will not be responsible if you are unable to attend this event or unable to travel due to Covid-19 restrictions.


Are there mandatory process to follow when attending an event? 

Yes : You may be required to show a negative COVID-19 test dating less than 48 hours or require proof of a full vaccine administered 14 days prior to the event. This proves would have to match with passport or ID names.

Buyers who attend events during the pandemic must comply with these requirements and will not be refunded if refused at the entry for such reasons.


Additional Information :

By attending an event, you also assume all risk of exposure to COVID-19. You may also be asked to sign a waiver of liability against the venue, artist, league or team as a condition when accessing the event/venue.

Please also note that if the event organizer relocates seats due to social distancing measures and the new seat doesn’t match what the buyer originally bought, the buyer won’t receive a refund.

Some events/venues are creating sections for “Vaccinated Fans Only” and may require proof of a full vaccine administered 14 days prior to the event. These sections can change at any time at the discretion of the venue or team. Additional health protocols may be required for entry to this venue.

Please refer to the venue website for the latest information.


More information about events below :

Fanpass know that you are a fan of live experiences, whether it be sports, concerts, theatre or comedy. The current state of affairs – specifically the evolving situation due to COVID has likely led to questions about what happens if an event gets canceled or postponed.

We want to assure you that we are working directly with our many partners, event organizers, leagues and teams around the world.

Please see the below guidelines regarding your order(s) :

What if a sporting event is not canceled but it is played without spectators

If an event is played without public, the tickets will be canceled by the event organizer and Fanpass will treat this event as a canceled event. You will be naturally refunded for your order(s)

Can I get a refund if I decide not to go to an event due to the Coronavirus?

If the event is not canceled but only postponed, unfortunately we cannot refund your order as per the tickets will remain valid for the new date.

What is the difference between a canceled and a postponed/rescheduled event?

When events are officially postponed or rescheduled, they still happen but on a different day than originally planned.
If the event is postponed to a future, undetermined date, the tickets will remain valid and are non refundable.

A canceled event or without publics is not rescheduled and will allow you to apply for a refund. In any case, you will be notified by email about a refund if this measure happens to be taken. If tickets for your events have already been received, you will need to return them to your seller to apply for the refund.

Should you have any further enquiries related to your event, feel free to reach out to us by email.